Refund policy

🖤 RETURN & REFUND POLICY — ONLY2

We want you to love your purchase from ONLY2.
If for any reason you’re not fully satisfied, you may request a return under the following conditions.

⏳ RETURN PERIOD

You have 30 days after receiving your order to request a return.

To be eligible:

  • The item must be unused, unwashed, and unworn

  • It must be returned in its original packaging with tags attached

  • You must provide a receipt or proof of purchase

HOW TO REQUEST A RETURN

To start a return, please contact our support team at
📩 support@only2.store

Once your return is approved, we’ll send you:

  • A return shipping label

  • Detailed instructions on how and where to send your package

⚠️ Items sent back without first requesting a return will not be accepted.

📍 RETURN ADDRESS

All returns must be sent to our partner fulfillment center in Sydney, Australia.
The exact return address will be provided upon approval of your request.

🚫 NON-RETURNABLE ITEMS

Because our products are made to order, we do not accept returns for:

  • Custom or personalized items

  • Sale items or gift cards

  • Items that have been worn, washed, or damaged after delivery

We also cannot accept returns for hazardous materials, flammable liquids, or gases.

If you have a specific concern about your product, contact us before sending it back — we’ll review it case by case.

EXCHANGES

We currently don’t offer direct exchanges.
If you wish to change size or style, please return your item first.
Once your return is approved, you can place a new order for the desired item.

🇪🇺 EU CUSTOMERS — 14-DAY COOLING-OFF PERIOD

If your order was shipped to the European Union, you have the right to cancel or return your purchase within 14 days of delivery — for any reason and without justification.
Your item must be unworn, unused, and in its original packaging.

💰 REFUNDS

Once we receive and inspect your return:

  • We’ll notify you by email if your refund is approved or denied

  • If approved, your refund will be processed to your original payment method within 10 business days

Please note:

  • It can take a few additional days for your bank or card provider to post the refund

  • If more than 15 business days have passed since your approval, contact us at support@only2.store

🖤 OUR PROMISE

Every item is printed exclusively for you — made to order, with precision and care.
We appreciate your understanding that small variations are part of our creative process.
Our goal is always simple: your satisfaction, your trust, and your loyalty.